![]() The state-of-the-art technology supporting the bots is known as Natural Language Processing which has recently attained levels of human-like performance by applying deep learning (DL) and reinforcement learning (RL) algorithms in the NLP field. Only then can a virtual assistant accurately assess a customer’s needs. However, most interactions with major chatbots in the insurance industry are robotic, outdated and sometimes even frustrating. As it turns out, chatbots are quite similar to humans, where they need to be trained and educated first, before becoming experts in a field. Eliminating the waiting time completely.Accelerating the underwriting and claim processes.Streamlining the pre-sale and the sale processes.So how can virtual chatbots help the insurance industry under unprecedented challenges?Ĭonversational AI is built with the purpose of offering customers optimal experience and enabling agents to work more effectively. Call centers are working around the clock to serve worried customers and business owners regarding loan defaults, mortgage rescheduling, and credit card fee payments, usually resulting in several hours of waiting time. Insurance companies are another industry struggling to deal with the pandemic and its resulting lockdowns: over-stretched customer service, staff shortages and insurance brokers unable to meet prospects face-to-face are just a few of the headaches to deal with. Unlike human intelligence, artificial intelligence can support near infinite queries, which is exactly what is needed during a pandemic with sudden and explosive surges in demand.įinancial services are certainly not being spared. ![]() The power of AI is being seen before our very eyes. So far, it’s had over 40,000 chat sessions since going live. Joseph Health System in Seattle is using a coronavirus chatbot tool to quickly assess potential symptoms instead of overwhelming the hotlines. Wuchang Smart Field Hospital in Wuhan has 14 robots as part of its medical staff who can disinfect, deliver medicine and track patients’ temperature changes.Baidu, a Chinese company developed a thermal sensor to detect, screen and single out individuals with high fever, with a margin of error within 0.05 degrees Celsius. ![]() No sector of the health care industry is being spared against the current pandemic, forcing it to quickly adapt in order to support the exponential emergencies.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |